Cancellation policy

Some services on our Ascendify Wellness™ website may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription you'll receive repeat services These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these services, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on refunds. 

Pre-Bookings
When you purchase a pre-book, you are buying a soon-to-be-available experience not yet listed on our site. We may collect a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-booking booking that has not yet been fulfilled. If the services have been rendered, then you can't cancel the order. See our returns policy for more details on refunds.