Privacy Policy

1. About This Policy

This Privacy Policy explains how AdrianCo LLC, doing business as Ascendify ("Ascendify," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website, request a date or quote, book and pay for an experience, subscribe to our communications, or otherwise communicate with us (together, the "Services").

By using the Services, you acknowledge that you have read this Privacy Policy. If this Privacy Policy conflicts with our Terms of Service regarding your personal information, this Privacy Policy controls.

2. Our Commitment to Your Privacy During Experiences

Psychological safety and an optimal experience for every participant are always our top priority. We never photograph or record participants during any Ascendify experience, and we never share their images, likeness, or personal information. When participants complete an intake or waiver form, or choose to join our exclusives list for exclusive gifts, that information is kept strictly confidential. It is never shared or sold, and it is used only to customize experiences and keep them accessible and inclusive, including for participants with injuries or other needs. For organizations that require formal protection, NDAs are available. Our full commitment is described in our Privacy and Discretion Guarantee.

3. Personal Information We Collect

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include information that has been collected anonymously or de-identified. Depending on how you interact with the Services, we may collect the information below. All personal information we collect is kept strictly confidential and is never sold.

• Contact details: first and last name, email address, phone number, organization, and job title.
• Event and booking details: the experience and tier you select, preferred and confirmed event dates, venue city and state, attendee count, agenda details, and any additional information you elect to share with us confidentially so we can best curate your experience.
• Participant intake and waiver details: information participants provide on intake and waiver forms, such as injuries, physical limitations, or accessibility needs, used only to customize and safely deliver their experience.
• Exclusives list: name and email address when participants choose to join our exclusives list for exclusive gifts.
• Consulting inquiry details: organization size, primary areas of focus, and information you provide when requesting a quote.
• Payment details: billing name, billing email, and transaction details. Card and bank account numbers are entered directly with our payment processor and are not stored by Ascendify.
• Communications: information you include when you email, call, or message us, and your communication preferences.
• Device and usage information: browser type and IP address, logged automatically by our website host.

4. How We Collect Personal Information

• Directly from you, when you submit our Request Your Date, Secure Your Booking, consulting quote, private introduction, or newsletter forms, or when you communicate with us.
• Automatically, through basic technical logs kept by our website host when you visit the website.
• From service providers who process information on our behalf, such as our payment processor, website host, and email platform.
• From the organization that books an experience, when it shares event or contact details with us to plan your experience.

5. How We Use Personal Information

• Delivering your experience: to review date requests, confirm availability, schedule your consultation call, curate and deliver your experience, and send booking confirmations.
• Processing payments: to process payment in full or a 35% deposit, charge the remaining balance the week before your event when you choose a deposit, and issue refunds under our Refund Policy.
• Communicating with you: to respond to inquiries, provide support, and maintain our client relationship.
• Marketing: to send newsletters and updates you have opted into. You can unsubscribe at any time.
• Maintaining the website: to keep the website secure, running smoothly, and improving based on aggregated, anonymous usage information.
• Security and legal compliance: to prevent fraud, protect the Services, comply with applicable law, and enforce our terms and policies.

6. How We Disclose Personal Information

We never sell your personal information, and we keep it strictly confidential. We disclose it only as needed to provide the Services, as described below:

• With service providers who perform services on our behalf, including payment processing, website hosting, cookie-free analytics, email delivery, and scheduling. They may use your information only to provide those services to us.
• With the organization that booked your experience, limited to the details needed to plan and deliver it.
• When you direct us or consent to the disclosure.
• In connection with a business transaction such as a merger, acquisition, or sale of assets.
• When required to comply with law, respond to legal process, or protect the rights, property, or safety of Ascendify, our clients, or others.

7. Payment Processing

Payments are processed by Stripe, a third-party payment processor. When you select Pay in Full or Pay 35% Deposit, you are directed to a secure checkout operated by our processor, which handles your card or bank details under its own privacy policy and security standards. If you choose a deposit, you authorize the processor to charge the remaining balance to your saved payment method the week before your event.

8. Cookies and Website Data

We do not use cookies to track visitors. We use a cookie-free analytics tool that collects aggregated, anonymous information about how the website is used, such as pages visited, and does not identify you or follow you across other websites. Our website host may also log basic technical information, such as IP address and browser type, to keep the website secure and running. If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of any sale or sharing of your personal information for that browser.

9. Third-Party Websites

Our website links to third-party sites, such as research publications, Google reviews, and destination partner listings. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10. Children

The Services are intended for adults and organizations. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we recommend that you not send sensitive information through unsecured channels.

We retain personal information for as long as needed to provide the Services, maintain our business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

12. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate personal information.
• Request that we delete your personal information.
• Request a copy of your personal information in a portable format.
• Opt out of the sale or sharing of personal information and targeted advertising.
• Opt out of marketing emails using the unsubscribe link in any email.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding, and you may designate an authorized agent to make a request on your behalf. We will not discriminate against you for exercising your rights.

13. Complaints

If you have a concern about how we handle your personal information, please contact us. Depending on your state of residence, you may have the right to appeal our decision.

14. Trademarks

Ascendify WellnessTM, AscendifyTM, and The Ascendify MethodTM are trademarks of AdrianCo LLC.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

16. Contact Us

Questions about this Privacy Policy or your personal information can be sent to liz@ascendifywellness.com, by phone at (480) 818-4011, or by mail to Ascendify, 16220 N Scottsdale Rd Ste 300R, Scottsdale, AZ 85254.