Refund Policy
Every Ascendify experience is curated personally and delivered live. This policy explains when refunds apply and how they are issued.
1. Scope of This Policy
This Refund Policy applies to all purchases from AdrianCo LLC, doing business as Ascendify ("Ascendify," "we," "us," or "our"), including live experiences and consultation calls. This policy forms part of our Terms of Service.
2. Live Experiences
Refunds for cancelled or rescheduled experiences are governed by our Cancellation and Rescheduling Policy. Because every experience is curated and delivered live, fees for completed experiences are non-refundable. If you have a concern about your experience, please contact us within 7 days of your event so we can address it with you personally.
3. Deposits
Deposits are non-refundable once paid, because Ascendify begins curating and customizing your entire experience as soon as your deposit is received.
4. If Ascendify Cancels
In the rare event that Ascendify must cancel or reschedule your experience, we will offer you a new date at no additional cost. If no mutually agreeable date is available, we will refund all amounts you have paid for that experience.
5. Travel Fees
For events outside our primary service areas, one flat travel fee tailored to your destination is confirmed when your date is approved. Once Ascendify has booked travel for your event, the travel fee is non-refundable if you cancel or reschedule.
6. Unconfirmed Bookings
Every event date is confirmed by Ascendify before booking. If a payment is made for a date Ascendify has not confirmed, we may decline the booking and refund that payment in full.
7. Consultation Calls
The Business Services Initial Consultation Call fee is non-refundable for cancellations made within 72 hours of the scheduled call or for a missed call. Calls may be rescheduled with at least 72 hours’ notice.
8. How Refunds Are Issued
Approved refunds are issued to the original payment method within 10 business days. Payment processing fees are non-refundable. Your bank or card issuer may take additional time to post the refund to your account.
9. Payment Disputes
If you have a question about any charge, please contact us first at info@ascendifywellness.com so we can resolve it quickly. Disputing a charge that was authorized under our policies does not cancel your obligations under them.
10. Contact Us
Questions about this policy are always welcome. Email info@ascendifywellness.com or call (480) 818-4011.