Cancellation and Rescheduling Policy

1. Scope of This Policy

This Cancellation and Rescheduling Policy applies to every experience booked with AdrianCo LLC, doing business as Ascendify ("Ascendify," "we," "us," or "our"), including Attendee Attention Resets, Interactive Keynotes, Virtual Keynotes, conference packages, Escape Room Team Building, Team Building Professional Development Workshops, and private experiences offered by invitation. "You" and "Client" refer to the individual or organization booking the experience. This policy forms part of your booking and our Terms of Service, and you accept it when you secure your booking.

2. Date Confirmation

Every booking begins with a date request. Your event date is reserved only after Ascendify confirms it in writing and receives either full payment or the required deposit. If a payment is made for a date Ascendify has not confirmed, we may decline the booking and refund that payment in full.

3. Deposits and Final Payment

You may pay the full fee when you secure your booking. If you choose the deposit option, the deposit is 35% of the total fee. Deposits are non-refundable once paid, because Ascendify begins curating and customizing your experience as soon as your deposit is received.

When you pay a deposit, you authorize Ascendify to charge the remaining 65% of the total fee to the payment method on file 7 days before your event date, and we will send you a reminder a few days before this charge. If that charge is declined, we will notify you, and the balance must be paid within 2 business days. If the balance remains unpaid, Ascendify may treat the booking as cancelled by you under Section 4.

4. Cancellation by You

To cancel, please email info@ascendifywellness.com. Cancellation takes effect on the date we receive your written notice.

• 6 weeks or more before your event date: the deposit amount (35% of the total fee) is non-refundable. Any amount you have paid beyond the deposit will be refunded.
• Less than 6 weeks before your event date: all amounts paid are non-refundable, and any unpaid balance remains due.

These amounts reflect the preparation, scheduling, and calendar commitment reserved for your event, which cannot be offered to other clients once your date is confirmed.

5. Rescheduling by You

With at least 6 weeks’ written notice, you may reschedule your experience once to a new date within 6 months of the original date, subject to availability, and all payments will apply to the new date. A request to reschedule with less than 6 weeks’ notice, a second reschedule, or a new date beyond the six-month window is treated as a cancellation under Section 4, except as described in Section 6.

6. Circumstances Beyond Your Control

Should circumstances beyond your control arise, such as severe weather, a venue closure, or a regional emergency, we will gladly work with you to reschedule once within 6 months, applying your payment to your new date, at our discretion. This courtesy is offered as a reschedule and does not include a refund.

7. Cancellation or Rescheduling by Ascendify

In the rare event that Ascendify must cancel or reschedule your experience because of illness, emergency, or circumstances beyond our control, we will offer you a new date at no additional cost. If no mutually agreeable date is available, we will refund all amounts you have paid for that experience. This refund is the full extent of Ascendify’s responsibility, and Ascendify is not responsible for other costs you may incur, such as venue, travel, catering, or production expenses.

8. Changes to Your Event

Requests to change your event’s time, format, location, or attendee count should be sent in writing and are subject to Ascendify’s approval. Changes may affect your fee, and any adjustment will be confirmed in writing before it takes effect. If your agenda runs late on the day of your event, Ascendify will deliver the most complete experience possible within the time remaining, and the scheduled fee remains due in full.

9. Travel Expenses

For events outside our primary service areas, one flat travel fee tailored to your destination is confirmed when your date is approved. Once Ascendify has booked travel for your event, the travel fee is non-refundable if you cancel or reschedule, in addition to the amounts described in Section 4.

10. Consultation Calls

The Business Services Initial Consultation Call may be rescheduled with at least 72 hours’ notice. The consultation fee is non-refundable for cancellations made within 72 hours of the scheduled call or for a missed call.

11. How Refunds Are Issued

Approved refunds are issued to the original payment method within 10 business days of the cancellation date. Payment processing fees are non-refundable. Your bank or card issuer may take additional time to post the refund to your account. Our Refund Policy provides more detail.

12. Payment Disputes

If you have a question about any charge, please contact us first at info@ascendifywellness.com so we can resolve it quickly. Disputing a charge that was authorized under this policy does not cancel your obligations under it.

13. Contact Us

Questions about this policy are always welcome. Email info@ascendifywellness.com or call (480) 818-4011.